We also value your feedback and suggestions — they help us continually improve the Truck Loan Finance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Truck financing is an essential aspect for both owner-drivers and fleet operators in Australia. It enables them to procure trucks that are crucial for their operations. Whether you're just starting with a single vehicle as an owner-driver or managing a large fleet, securing the right kind of finance can make a significant difference in your business's success. - read more
In the vibrant transport industry, growth and expansion are the keys to staying competitive and meeting increasing demands. For both owner-drivers and fleet operators, scaling up operations typically involves acquiring new trucks or upgrading existing ones. This often requires significant investment, making truck financing an essential component of the business model. - read more
When it comes to financing a truck, whether for business or personal use, one of the first decisions you'll face is whether to invest in a new or used vehicle. This choice is more than a mere preference; it has significant financial implications that can affect your business's bottom line. - read more
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Knowledgebase
Mortgage Document: The physical contract agreement that a Mortgagee (lender) enters into with a Mortgagor (borrower) outlining the precice terms of a mortgage loan.
